Full-Time Position (40 hours per week) – Work schedule varies, with shifts typically scheduled between 8:00 am and 7:30 pm.
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re looking for a welcoming and enthusiastic Front of House Porter to become part of our Front Office family, delivering exceptional guest experiences every day.
Your role in our family:
* Welcome guests upon arrival and assist with luggage and transportation needs
* Escort guests to their rooms and explain hotel facilities and services
* Handle luggage storage and retrieval efficiently and safely
* Assist the Front Office team with guest requests and deliveries
* Maintain cleanliness and organisation in lobby and luggage areas
* Provide exceptional customer service and ensure guest satisfaction at all times
* Support other departments as required to ensure smooth hotel operations
What would make you the perfect fit?
* Previous experience in the hospitality industry is preferable
* Strong customer service and communication skills
* Professional integrity, reliability, and a well-groomed appearance
* Positive attitude and motivated approach to all tasks
* Ability to work effectively in a team and under pressure
* Familiarity with Opera or similar hotel systems is a plus
* Flexibility to work shifts, including weekends and holidays
The Best Bit:
* Wide range of training and development opportunities
* Free staff meals and parking
* Uniform Provided
* Discounted food and beverage, accommodation and spa
* 28 days holiday and 1 extra holiday day on your birthday
* 30% discount on Spa treatments and Spa days
* 10% discount on Spa products
* Introduce a friend at work bonus
* Preferred Hotel Group discounted global hotel rates
At Sopwell House, we live by our Vision, Purpose and Values. If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.