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Senior Manager Customer Support, Southampton
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Client:
The Green Recruitment Company
Location:
Southampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
47c11b607d80
Job Views:
29
Posted:
12.08.2025
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Job Description:
A leading sustainability consultancy is seeking a Senior Customer Support Manager to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.
The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.
Role Overview
The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.
Key Responsibilities
Help to lead and develop the customer support team
Build and optimise support processes and tools
Monitor and analyse KPIs and customer feedback
Work cross-functionally to improve client satisfaction
Foster a culture of accountability, empathy, and continuous improvement
Candidate Profile
3+ years of experience in customer support leadership
Background in consultancy, SaaS, or service-based industries
Strong strategic thinking and hands-on problem-solving skills
Collaborative and emotionally intelligent leader
Genuine interest in sustainability and social impact
The Company Offers
A certified B-Corp working at the forefront of environmental consultancy
A hybrid working model (with offices in Southampon or Birmingham)
Competitive compensation and benefits
The opportunity to shape a growing function and create meaningful impact
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