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One Stop • Willingham • Apply by 17-May-2025
What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a solid understanding of your store's performance and be the specialist in implementing practical actions for its improvement through a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver the easiest shopping trip in the community.
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
* Being the go-to person for colleagues in the absence of the Store Manager for operational queries.
* Supporting the Store Manager in co-ordinating seasonal, community, and charity events to create an inclusive atmosphere.
* Maintaining the store's cleanliness, tidiness, and presentation.
* Prioritising the replenishment of products important to our customers.
* Ensuring point of sale and shelf edge labels are accurate and reflect standards.
* Taking immediate action for overcharges and preventing reoccurrences.
* Managing queues proactively to ensure a positive shopping experience.
* Co-ordinating colleagues to meet daily priorities and manage breaks effectively.
* Being knowledgeable about the store and implementing improvements.
* Following health and safety routines and ensuring colleagues do the same.
* Communicating effectively with the team and keeping them informed.
* Sharing ideas to simplify operations with the Store Manager.
* Always prioritising the customer and adapting service to meet their needs.
* Resolving customer queries promptly and positively.
* Recognising colleagues who deliver excellent service.
* Identifying and removing obstacles to excellent service.
* Resolving colleagues' queries or escalating as necessary.
* Ensuring appropriate staffing, covering shifts as needed.
* Being a Keyholder and attending alarm call outs to ensure security.
* Monitoring and acting on internal communications, keeping colleagues informed.
* Balancing service and replenishment tasks.
* Supporting the Store Manager in managing colleague absence, conducting return-to-work interviews, and reporting issues.
* Building relationships with Area Managers and People Partners, escalating issues, seeking support, and coaching.
* If the store has a Post Office Local, duties include managing daily operations of the Post Office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other as we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.
Part of Tesco since 2003, we operate from three distribution centres and serve local communities with convenience shopping options.
Please Note
We only recruit individuals who have passed the school leaver’s age. Details vary by country.
Benefits
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Various discounts at Tesco Pharmacy, health checks, flu jabs
* Discounted cash plan through Simply Health
* Exclusive savings via Colleague Deals
* Save as you earn scheme
* WeCare support services including online GP, mental health support, fitness programs
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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