Duties and Responsibilities
Ownership of the supply chain and logistics administrative tasks
Account Credit Customers (Managing the orders process from the point of entry through to delivery)
* Order acknowledgements are confirmed
* Promptly processing of customer orders
* Responsible for managing any order changes or amendments
* Processing and sending customer invoices
* Apply cost-saving pallet configuration on orders and appropriate cost-effective shipment solutions
* Liaising with 3rd party warehousing office team
* To respond to queries relating to existing orders, deliveries, short and/or mixed dispatches.
* To organize, handle and coordinate with 3rd party haulage
* Monitoring the progress of existing orders to ensure deadlines are met and follow the progress and re‑schedule of orders in accordance with customer
* Responsible for checking delivery notes and stock movements
* Responsible for the process returns and arrange collection
* Ensure shortage stock is allocated accordingly in Sage
* Working along with the Accounts Team regarding the issuing of stock credit notes and refunds only (Subject to approval)
Pro-forma Account Customers:
* Responsible for responding to enquiries from customers and their associated quotations
* Prepare quotations and issue pro-forma invoices
* Manage any quotations changes or amendments
* Apply cost-saving pallet configuration on quotes
* Organize, handle and coordinate with 3rd party haulage
Other daily duties (Including but not limited to)
* Responsible for providing early warning of stock shortages to the Team
* Provide customer service by managing enquiries by phone & email-based tasks
* Maintain accurate records, including filing system of Invoices, PODs and amendments to Customs Tariff
* Producing bar codes for new lines
* Batch code stock checks with the warehouse following customer complaint
* Stock transfer between warehouses in Sage
* Entry of new purchase orders and book in received stock in Sage
* Liaising with Air Import Dept for clearance and shipment of samples into UK
* Collection of samples from cold store and other ad hoc stock related duties.
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