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An exciting opportunity has arisen for an experienced, enthusiastic and motivated Nurse or Paramedic to join our hard working team.
37.5 hours across 7 days a week.
We are looking for Clinical Triage Clinicians to join the Dudley Clinical Hub (Single Point of Access) offering telephone triage, clinical advice and signposting.
Based at Brierley Hill Health and Social Care Centre, the successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills to support urgent care for patients across our health economy.
The service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.
The service operates between the hours of 8am – 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.
We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive and be confident in their own decision making; being able to challenge when necessary.
Main duties of the job
To provide clinical support, assistance, and professional expertise to all healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient’s needs. Working closely with and acting as the referral point for the Urgent Community Response Team.
The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP’s, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage clinician will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the clinician to receive further training to ensure clinical skills and competencies are maintained.
We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Education & Qualifications
* First level Registered Nurse
* Evidence of Band 6 professional development
* Physical Health Assessment
Knowledge & Training
* Evidence of continual professional development
* Post registration experience to include: Evidence of mentoring Project working Specialist training Management and development of others
* Knowledge of Primary Care working
* Can demonstrate knowledge of research based practice.
Experience
* show ability to adapt to change
* Show evidence of care planning using a Nurse Model
* Demonstrate an awareness of current community nursing issues
* Demonstrate a pro-active approach
* Evidence of being able to work as part of a team
* Evidence of working to and achieving defined objectives
* Evidence of knowledge relating to caseload management and leadership/provision of support to others
Communication & Relationship Skills
* Must be able to commute to meet the demands of the role
* Able to communicate effectively with health care professionals and team members
Planning & Organisational Skills
* Motivated – able to motivate self and others to deliver a quality service
* Forward thinking – to identify opportunities for improvement in service development
* Flexible – to meet the demands of the service
* Enthusiastic – seizing the opportunity for personal and service development
Equality, Diversity, Inclusion and Trust Values
* Able toprovidesafe,caring,and effectiveservices
* Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
* Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".
To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:
* Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
* Consider the optimal use of resources through consolidation and specialisation, and
* Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites
Against this context, although this post is hosted by The Dudley Group, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found hereCriminal records checks for overseas applicants.
Not everyone needs a ‘Skilled Worker’ visa.
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