Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline, and since the day we opened in 190,2 it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will: Help to ensure the seamless running of the overnight Front Office Be responsible for delivering an unforgettable stay for our guests Be the first point of contact for our guests during the night shift Deal with guest requests, check guests in and out, answer any telephone enquiries Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels. Work alongside the Night Manager and other Night Team Members Have previous experience in a receptionist or customer service role is preferred Ability to work nights and weekends It starts at 10:00 pm and finishes at 08:00 am Who we are looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring: High personal and professional standards Strong instincts when it comes to fulfilling the needs of guests Excellent communication skills with colleagues and guests Strong attention to detail and problem solving abilities Team spirit and trustworthiness Passion, commitment, and pride in your work Why work with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks: Discounted rates across our collection of iconic hotels Discounted food & beverage experiences Discounted spa treatment and products Extensive learning and development opportunities Meals on duty, laundry of uniforms Social activities and events Recognition & reward programs Annual awards Employee Assistance Programme Cycle to Work Ready to take the next step in your caree r? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another. AMRT1_UKCT