Development Officer – Talent & Learning
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Up to £30,000 basic salary
Monday–Friday 08:30–17:00
Hybrid working
Solihull
Outsource UK are recruiting on behalf of an award-winning UK bank and Platinum Investors in People employer for a Development Officer to support training delivery across Customer Operations (Collections & Servicing).
This is a great opportunity for someone with strong Collections experience and a passion for training, coaching, and developing people.
The Role You'll support the Learning & Development team by delivering engaging training and 1-2-1 coaching to new and existing colleagues across areas including Mortgages, Buy to Let, Motor Finance, Secured Loans, and Savings. You'll also conduct roleplays, live call assessments, and provide structured feedback. To maintain operational credibility, you'll handle live Collections calls when required.
Key Responsibilities
* Deliver training sessions and coaching
* Support onboarding and ongoing colleague development
* Identify skills gaps and recommend learning interventions
* Conduct roleplays and live call observations
* Ensure training meets FCA, GDPR, and internal compliance standards
* Create and update training materials
About You
* Minimum 12 months' Collections experience (ideally Mortgages/BTL/Motor Finance)
* Experience in coaching/training delivery or strong desire to move into L&D
* Confident communicator with strong call handling skills
* Good knowledge of FCA Conduct Rules and compliance expectations
* Strong organisation skills and attention to detail
Benefits
* 25–30 days holiday + birthday, Christmas Eve & New Year's Eve off
* Pension contribution up to 10%
* Profit related pay + share save scheme
* Discounts, wellbeing support, volunteering day, life assurance
Applicants must have the right to work in the UK (no sponsorship available).
Apply now via Outsource UK.
Inclusion Statement:
Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
We're proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. xsngvjr We're here to support you every step of the way.
We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.