* That only works if the operation behind it is structured, scalable, and aligned with Claims
The Role
* You are responsible for making sure Legal delivery is ready, consistent, and scalable not reactive
This Means
* Ensuring the Legal function has the capacity, workflows, and structure to absorb growth
* Owning how Legal integrates with Claims not just in theory, but in day-to-day delivery
* Building processes that work under pressure, not just on paper
* Making sure service quality doesn’t drop as volumes increase
* You are the person who ensures that what MPL sells can be delivered properly
What This Role Really Requires
This is a delivery-first role. It will suit someone who:
* Thinks in systems, not tasks — you design how things work, not just react to issues
* Understands operational pressure — and builds processes that hold up under it
* Is comfortable with accountability — if delivery breaks, you own fixing it
* Uses data to drive decisions — not instinct or assumption
* Challenges constructively — especially where process, structure, or capacity isn’t good enough
You are here to build an operation that scales without falling apart
Experience We Expect
* Background in claims handling, legal operations, or delivery-focused roles
* Strong understanding of credit hire, personal injury, or litigation processes
* Proven experience in operational delivery, capacity planning, or process improvement
* Confidence working across multiple teams and challenging where needed
* Highly organised, structured, and comfortable with complexity
What Success Looks Like
* Legal delivery is consistent, controlled, and scalable
* Growth in volume does not create chaos or service failure
* Legal and Claims operate as one joined-up function
* MI is actively used to improve performance, not just report it
* The operation is predictable, efficient, and resilient under pressure
Why MPL
* We combine Legal, Claims, and Technology to deliver better outcomes
* That only works if the operation behind it is
* This role is central to making that happen
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