Job Overview
We are looking for a proactive Shop Manager to lead our Fishponds charity shop and help drive sales and support our mission. As Shop Manager you will use your skills and retail experience to drive business, push sales and achieve targets while working with the local community to generate donated stock, leading a volunteer team, and ensuring high standards of merchandising, housekeeping, and safety.
Responsibilities
* Drive business, push sales and achieve targets.
* Lead the team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock.
* Recruit, train and retain a volunteer team who will look to you for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes to ensure the shop is well‑merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage stock processes through the Epos system.
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Fishponds shop and contribute to the work we do across Sue Ryder!
Qualifications & Experience
* Customer service experience.
* People management experience (reviews/1:1/volunteer recruitment/team meetings).
* KPI and target experience.
* Strong IT skills (admin, emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
* Commercial awareness to deliver sales and meet deadlines; ability to plan and prioritise.
* Proof of team leadership skills and the ability to lead a large volunteer team.
* Positive can‑do attitude and a good understanding of financial and IT administration.
Desirable Criteria
* High‑street or charity retail managerial experience.
* Health and safety knowledge.
* Familiarity with Microsoft Office or equivalent.
* Background in high‑street retail, leisure or hospitality.
* Experience in merchandising/stock rotation.
Benefits & Compensation
Location: Sue Ryder Charity shop, Channons Hill Retail Park, 3C, Channons Hill, Bristol BS16 2EA
Hours: 37.5 hours per week (most work across weekends; managers work 1 in 2 weekends).
Schedule: earliest start 08:45 am, usual closing time 17:15 pm; no work expected past 17:15 pm in most shops. Off on Christmas Eve, Christmas Day, Boxing Day and New Year Day.
Pay: £14.00 per hour (starting 1 st April 2026 the rate will increase to at least £12.71 per hour).
Benefits:
* Competitive package: 27 days holiday rising to 33 days with length of service plus bank holidays (pro‑rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme.
* £250 payment.
* Winner of Employer of the Year for the People in Retail Awards 2023 (Retail Bulletin).
Equal Opportunity Statement
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we proudly support the 'Offer an Interview' scheme – offering an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices, including sharing interview themes or questions in advance and offering remote interviews where needed.
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement, and emotional support every year in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
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