Salary £40,000-£42,000 depends on experience
Job Purpose
To support the Workplace Manager in the delivery of a safe, efficient, and high-quality workplace experience across LSBU campuses. The Deputy Workplace Manager ensures that daily operations run smoothly, provides leadership to front-line teams such as Campus Safety Ambassadors, and works collaboratively with other service lines (Facilities, Security, Guest Services, Estates) to deliver a “OneMitie” standard of service excellence.
Key Responsibilities
- Operational Leadership
-Assist the Workplace Manager in overseeing the day-to-day operations across all sites.
-Act as the primary point of contact in the absence of the Workplace Manager.
-Support and supervise the Campus Safety Ambassador (CSA) team, ensuring shifts are appropriately staffed and duties fulfilled.
-Conduct daily briefings, team huddles, and shift handovers to align operational focus.
-Oversee the delivery of key services: security, guest experience, reception, building checks, and front-of-house operations.
-Monitor assignment instructions (AIs) and ensure compliance across shifts.
- Team Management & Development
-Provide on-the-ground coaching, feedback, and mentoring to CSAs and front-line staff.
-Support training and onboarding of new team members.
-Identify skills gaps and training needs, liaising with HR or training departments as necessary.
-Conduct performance reviews, spot checks, and ensure team professionalism and grooming standards are upheld.
- Health, Safety & Compliance
-Ensure compliance with legal, safety, and security requirements, including SIA regulations, fire safety, and safeguarding protocols.
-Participate in and support emergency drills, incident response planning, and risk assessments.
-Monitor systems such as OSHENS, ISARR, and MRI Evolution for accurate logging and issue resolution.
-Escalate and follow up on hazards, faults, and incidents promptly.
- Customer & Student Experience
-Uphold and promote a culture of exceptional service across all customer touchpoints.
-Respond to and resolve complex service queries, complaints, or escalations.
-Promote initiatives like SafeZone, accessibility services, and inclusion campaigns.
-Support large-scale university events (graduation, welcome week) through planning and onsite leadership.
- Reporting & Continuous Improvement
-Support the Workplace Manager in compiling service reports, KPI data, and audits.
-Monitor service delivery, gather feedback, and recommend process improvements.
-Identify innovation opportunities in campus operations, technology, or guest services.
- Cross-functional Collaboration
-Foster strong relationships with LSBU stakeholders, Mitie service lines, Estates, Student Services, and contractors.
-Deputise in meetings, site walks, and inspections as required.
-Champion a “OneMitie” culture, working collaboratively with all site partners.
Person Specification
Essential
-Experience in facilities, security, customer service, or operations leadership role
-Strong people management and team coordination skills
-Ability to lead in high-pressure, fast-paced environments
-Excellent written, verbal, and interpersonal communication skills
-Confident with incident response, safety compliance, and shift-based operations
-Strong attention to detail, initiative, and critical thinking
Desirable
-SIA Door Supervisor Licence
-First Aid or Mental Health First Aid Certification
-Experience working within higher education or campus environments
-Understanding of safeguarding, Prevent Duty, and student wellbeing practices
Training & Development
-Access to Mitie leadership training and development programmes
-Ongoing support for obtaining industry-specific qualifications
-Opportunities for career progression within Mitie or LSBU partnership
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