Front of House Receptionist - Ross-shire (near Inverness)
We are seeking a friendly, professional and customer focused Front of House Receptionist to join our client's boutique hospitality team. As the first point of contact for guests, you will provide a warm welcome, manage reservations and enquiries, co-ordinate check-ins and check-outs, and ensure an exceptional guest experience at all times.
Job Responsibilities
Greet visitors and clients in a friendly and professional manner, ensuring a positive first impression.
Manage incoming calls, direct enquiries appropriately, and handle general correspondence efficiently.
Maintain the reception area, ensuring it remains tidy, welcoming, and well-organised.
Assist with administrative duties such as data entry, filing, and scheduling appointments.
Coordinate with other departments to facilitate smooth daily operations.
Handle incoming and outgoing mail and deliveries accurately.
Support event organisation and logistical arrangements as required.
Ensure compliance with health and safety policies within the reception area.
Required Skills & Qualifications
Previous experience in a reception or front-of-house role is preferred.
Excellent verbal and written communication skills.
Strong organisational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Professional and approachable demeanour with a customer-focused attitude.
Ability to remain calm and efficient under pressure.
Good attention to detail and accuracy in administrative tasks.
Relevant certifications such as First Aid or Customer Service qualifications are advantageous.
Strong interpersonal skills and the ability to work well within a team.
Be flexible in work patterns, weekend work will be required as will early and late shifts.
Due to the location of the role, a car driver is required.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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