Overview
Note: Eigible only for a recent graduate
Job Title: Technical Service Specialist
Location: Norwich
Pay Rate: £38k per annum
Duration: 12 Months
Work mode: Onsite
Responsibilities
* Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labour time)
* Schedule and perform planned maintenance activities
* Assist with instrument installations
* Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district
Knowledge, Skills and Abilities
* Bachelor's degree or equivalent qualification or experience required
* Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
* Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
* Successful engagement with customers, specifically lab staff.
* Technical expert for product line responsibility
* Strong communication skills
* Ability to identify and drive resolution of issues
* Strong experience in use of analytical tools and software
Key Performance Metrics
* Service Level Achievement
* 100% renewal rate of profitable business
* Customer Retention Rate
* Net Promoter Score
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