Role Overview
The role acts as the main point of contact for all potential Publicans and key stakeholders in the Leased & Tenancy division at Punch Pubs. It supports candidates from the recruitment journey through the lettings process, providing first‑class customer service, clear communication and key advice to ensure a positive experience for all parties.
What You’ll Get In Return
* Competitive salary
* Performance‑related annual bonus
* Company pension scheme
* Life insurance
* 25 holiday days + bank holidays
* Option to buy and sell holidays, plus long‑service days
* Retail and leisure discount schemes
* Health and wellbeing suite via Perkbox
* Employee assistance programme via Perkbox
* Free payday drinks
* Progression and development opportunities
* Pub discount scheme
Accountabilities
Candidate Assessment & Matching
* Screen and interview potential Publicans to assess suitability.
* Match candidates to pub opportunities based on motivations, profiles and pub‑specific requirements.
Vacancy & Pipeline Management
* Own pub vacancies across the aligned region and manage the recruitment pipeline.
* Proactively build and nurture talent pools through database reviews and networking.
Recruitment Process & Systems
* Maintain accurate candidate records in Punch Lead Management.
* Securely manage personal and financial documentation, seeking process improvements.
Stakeholder Engagement & Communication
* Manage expectations and ensure transparency throughout the recruitment and lettings journey.
* Communicate Punch’s offer effectively and manage attraction budgets to support recruitment marketing.
Candidate Experience & Support
* Provide guidance and industry insights to applicants.
* Ensure a first‑class experience from enquiry to offer stage.
Collaboration & Continuous Improvement
* Work closely with colleagues, Ops teams and other departments to improve recruitment outcomes.
* Attend regional meetings and lettings calls to share insights and drive initiatives.
Planning & Strategic Input
* Plan recruitment activity 6–12 months ahead in line with operational goals.
* Provide data and insights to support decision‑making and optimise the lettings process.
Compliance & Standards
* Monitor and report non‑compliance, ensuring high standards are maintained.
* Challenge processes where needed to ensure only the best candidates are progressed.
Events & Engagement
* Support and attend recruitment events and interview days.
* Conduct quarterly site visits to better understand pub needs.
Professional Development & Conduct
* Seek personal development opportunities and maintain professional standards in all activities.
Key Stakeholders
* Head of Publican & MP Recruitment
* Publican Recruitment Advisors
* Immediate and wider recruitment team members
* Operations Managers
* Operations Directors and Heads of Operations
* External suppliers / contractors
* Legal and Estates Managers
* Other Punch service teams
Person Specification – Technical Competencies / Professional Expertise
* Experience within recruitment / talent acquisitions or sales role (hospitality sector desirable).
* Knowledge of direct‑sourcing methods using a CRM system.
* Ability to communicate and manage expectations at all levels of the business.
* Managing stakeholders’ expectations and providing positive feedback.
* Planning and organising – capable of managing time with stretching deadlines and own workload effectively.
* Teamwork – willing to always support and encourage other colleagues.
* Customer focus – deliver first‑class hospitality through excellent customer service.
* Flexibility – receptive and positive towards change and adapts approach as required.
* Understanding of Hospitality / Retail industry desirable but not essential.
* Experience working in a fast‑paced environment.
* Good knowledge of Microsoft Office packages and workflow processes.
* Excellent communication (verbal and written) and relationship building skills.
We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
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