Vacancy NameEcommerce Trading Assistant - 12 month FTCVacancy NoVN535Job TypeFixed TermLocationHatfieldJob Details
We’re Ocado Retail. We’re the people powering Ocado.com, the world’s largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.
We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what's possible .
We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of today, tomorrow.
About the Team
The Ocado.com website & app are the shopfronts for our customers and this role is fundamental to ensuring they have the best possible experience. The role requires a high level of attention to detail and organisation to ensure we maintain best practices across all areas of the site.
The Role & Responsibilities
1. Ensure new and existing products are tagged into the appropriate aisles.
2. Moderate customer reviews, maintaining that only reviews that meet our guidelines are shown on-site.
3. Manage any merchandising requests that come from our suppliers.
4. Monitor our ‘Spill the Beans’ channel to capture and allocate out any site issues spotted by colleagues around the business.
5. Monitor our ‘Spotted a Mistake’ reports to capture and allocate out any site issues spotted by customers.
6. Set up new product details & images for our M&S non food range.
7. Support the wider ecommerce team with various projects and site optimisations as and when required.
Key skills
8. Customer first mindset.
9. Excellent attention to detail.
10. Good communication skills.
11. Highly organised.
12. A flexible team player.
13. Good computer skills. (Knowledge of Excel is desirable).
What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.
These benefits can also be customised so you can pick and choose to best suit your lifestyle.
Core Rewards
14. 26 Days Annual Leave plus bank holidays
15. Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
16. 50% income protection
17. 4x salary life insurance
18. 15% Ocado.com discount
19. 20% Marks and Spencer discount
20. Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
21. Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)
Health & Wellbeing
22. Private Medical Insurance
23. Critical Illness
24. DigiCare+
25. Healthcare Cashplan
26. Health Assessment
27. Dental Insurance
28. Eyecare Vouchers
29. Digital GP
30. Mental Health
Flexible Benefits
31. Tax-efficient electric vehicle leasing scheme
32. Access to a retail discount platform, providing discounts and cashback
On-site at Apollo
33. Free onsite parking and free shuttle service from Hatfield station
34. Regular socials, including Town Halls and Mixers & our ORL Summer Party
35. ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
36. As part of our inclusive nature, help make change within the business and join any of our Networks
Travel to Apollo
We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Group Head Office!
Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE
Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.
A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivalled customer data; world-leading technology and logistics from Ocado Group, and unrivalled product development from M&S.
Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status
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