The Charity Shop Manager is responsible for the day-to-day management of a charity shop, ensuring its profitability and efficiency. The role involves leading and motivating a team of staff and volunteers, managing stock, and providing excellent customer service to maximize the shop's income. The manager also plays a key role in promoting the charity's mission within the community.
Key Responsibilities:
* Shop Operations:
* Manage the daily operations of the shop, ensuring it is open during agreed hours and well-maintained.
* Implement and maintain effective systems for processing and sorting donations, pricing, and merchandising.
* Ensure the shop is clean, organised, and adheres to health and safety regulations.
* Handle cash management, including daily takings, banking, and accurate financial records.
* Staff and Volunteer Management:
* Recruit, train, and manage a team of paid staff and volunteers.
* Create and maintain a positive and inclusive working environment.
* Develop rotas and always ensure adequate staffing levels.
* Provide ongoing training and development opportunities for the team.
* Stock Management:
* Manage the intake, sorting, and pricing of donated goods to maximise revenue.
* Ensure a steady flow of stock to the shop floor and keep track of inventory levels.
* Identify and implement strategies to increase donations and improve stock quality.
* Customer Service:
* Deliver excellent customer service, ensuring a welcoming atmosphere in the shop.
* Address customer queries and complaints promptly and professionally.
* Foster strong relationships with regular customers and donors.
* Sales and Marketing:
* Implement local marketing strategies to increase footfall and sales.
* Create and maintain attractive and effective window and in-store displays.
* Financial Management:
* Monitor and achieve sales targets and key performance indicators (KPIs).
* Prepare and submit regular sales and financial reports.
* Manage the shop's budget, including expenses and cost control.
* Community Engagement:
* Act as an ambassador for the charity, promoting its mission and values within the local community.
* Develop relationships with local businesses, community groups, and donors to encourage support.
* Organise and participate in local fundraising and awareness events.
* Compliance and Health & Safety:
* Ensure compliance with all charity policies, including those related to data protection, safeguarding, and equality.
* Maintain health and safety standards in the shop and ensure the team is trained on these policies.
* Conduct regular risk assessments and address any identified hazards.
Skills and Competencies:
* Strong organisational and multitasking skills.
* Excellent customer service and communication skills.
* Ability to work under pressure and meet sales targets.
* Basic financial management skills.
* Proficiency in using retail management systems and basic IT skills.
* Enthusiastic and committed to the charity's cause.
* Positive, can-do attitude with a proactive approach.
* High level of integrity and professionalism.
* Knowledge of local community and networks.
* Experience in visual merchandising.
Due to the potential high volume of applications, we reserve the right to close this vacancy early should we receive a sufficient number of qualified candidates. We encourage interested applicants to submit their applications as soon as possible.
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company pension
* Employee discount
* Store discount
Work Location: In person