Job Introduction
In a Nutshell
We are actively seeking an Reservations and Events Coordinator who will be responsible for front line communication with clients, co-ordinating Reservations and ensuring that administrative systems and processes are of the highest standard. Your role will involve handling enquiries, processing bookings and dealing efficiently with all associated administration, to deliver an exceptional and memorable guest experience.
Role Responsibility
Lots to do but lots of fun
The Reservations and Events Coordinator will be responsible for…
1. Accurately input bedroom reservations for all bookings into the system
2. To obtain correct details and update guest profiles and in turn look to enhance the guest experience using this information.
3. The role must ensure that all calls are answered and dealt with within our guidelines
4. Co-ordination of all bookings wihtin the hotel including conferences, private dining events, group bookings and reservations in line with clients needs and requests
5. Producing accurate, detailed function sheets
6. Collating client information to assist in the planning stages of an event
7. Preparing and delivering show rounds to the hotel standards
8. Handling telephone enquiries
The Ideal Candidate
Are you right for us?
Our ideal Reservations and Events Co-ordinator will have;
9. Previous experience in a similar role would be highly beneficial
10. Previous experience within a hotel environment
11. Exceptional organisational skills
12. A professional and friendly telephone manner
13. Be able to work well under pressure
14. A high standard of PC skills
15. Comfortable in working to their own initiative
16. Immaculate personal presentation
17. Outstanding communication skills both oral and written
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
18. Competitive salary, benefits and we pay above the Real Living Wage.
19. 29 days holiday (increasing with length of service)
20. We operate a discretionary service charge system.
21. 50% Discount on food and beverage across all Exclusive properties
22. Really big discounts of room nights across all Exclusive properties
23. EAP provided by Hospitality Action
24. Hospitality Essentials discount platform — giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides
25. Meals on duty provided for free
26. Recognition and rewards scheme
27. Access to our learning platform including great training and development programs.
28. B Corp accredited and commitment to improving our People, Product and Planet.
29. Free downloads to newspapers, magazines and books
30. Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but well give a lot to get the right people. There are 4 main things we look for
31. We want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.
32. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
33. We need extra milers. So if you think the job description is all you have to do, then were not for you.
34. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.