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Services manager

Newcastle Upon Tyne (Tyne and Wear)
Home
Service manager
Posted: 20h ago
Offer description

This is your chance

to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What’s in it for you?

1. 34 days leave, pro-rated (including bank holidays and a “me day”)

2. Paid time off for volunteering

3. Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

4. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

5. Career path with development and an excellent training package

6. Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

7. Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

8. You’ll coach your team and manage individual and team performance

9. You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

10. You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

11. You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Why join us

This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have

12. Great people skills, ability to communicate and understand where people are in their life

13. The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

14. Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

15. Experience of delivering support in a housing or care environment

16. To get from A to B if you can drive is a bonus and we'll pay your milage or bus fares for those that don’t drive.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

17. Work pattern is generally Mon-Fri 9-5pm where you manage own diary

18. Although you’ll lone work, we do get together regularly for training and team meetings.

19. Able to use technology

20. You’ll need an Enhanced check done and we pay for that.

Find out more

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