Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to £45k with an ASAP start. The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provide an enjoyable experience.
Responsibilities
* Developing the contract cleaning service to meet SLA and client requirements
* Recruit, train, monitor and coordinate a skilled team across operational activities to maximise cleaning efficiency, performance and safety
* Managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met
* Working with the Head of Soft FM/Account Director in monitoring and recording of service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement
* Developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable
* Operating and contributing as a member of the Management team and undertaking any other duties reasonably required by the Head of Soft FM/Account Director
* Collate, analyse and review information e.g. budgets, hours, and forecasts to monitor and report on performance
* Monitor and report on cleaning service performance and overall trends in service delivery, identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery
Qualifications
* IOSH Managing Safely
* In-depth understanding of the contract requirements and obligations relating to the relevant service lines
* Excellent people management skills and experience in managing a team
* Ability to allocate and monitor workloads
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