Are you an experienced Credit Controller? Do you want to work for a company which has been established over 100 years and has a lot of loyalty within its staff? If so, this position could be just what you are looking for. The role is to be based at the Head Office in Smethwick.
The objective of the position is to work as part of the Credit Control team, being responsible for pursuing outstanding customer debts. Working quickly and accurately to ensure repayments are collected on time. Customer relationships are vital in this position therefore; a confident and friendly telephone manner will be key.
The main duties will be:
Pursue outstanding debt by telephone and written communication.
Receiving incoming telephone calls from customers, identifying the customer needs and dealing with their queries.
Deal with account problems regarding misallocated cash and incorrect invoice postings.
To field any incoming enquiries relating to other areas of the business onto the relevant departments
To allocate all payments to include direct debits and credits cards and posting payments to the Baan system.
To monitor the level of unallocated cash and to identify the payers details immediately either by phone or a letter to the bank if insufficient details are given.
Reconciliation of the general ledger accounts that is relevant to the Sales ledger cash postings.
Take full responsibility for customer sales ledger accounts.
Liaise with internal teams to ensure correct accounting paperwork is produced which may include attendance at query meetings when required.
Occasional overtime may be required during busy periods i.e. towards the end of each month due to reporting requirements.
The successful candidate will have the following skills and experience:
PC literate with an excellent working knowledge of Excel and Word
Strong attention to detail skill with problem-solving ability to drive accurate and timely results.
A positive and enthusiastic team member with a ‘can do’ attitude, who feels equally confident working independently.
Calm and focused when working in a pressurised and fast-paced environment.
A strong focus on quality customer service with a natural desire to meet and exceed customer expectations. A process-focused individual with the confidence to challenge the norm to potentially improve efficiency.
Possess enthusiasm to learn, continually improve and use your knowledge to help and support others.
Ability to proactively build good working relationships with people at all levels across the business.
In return we will provide full product training, a stable and friendly environment to work in, 25 days holiday plus bank holidays,, company pension, plus lots of other exciting benefits