Hire Desk Controller role based in Harlow with a well-established hire company – excellent hours, no weekends, and a supportive team.
Benefits:
1. Salary: £28,000 – £32,000 per annum
2. Monday to Friday only – no weekend work required
3. Working hours: 07:30 – 17:00 with a 1-hour unpaid lunch break
4. 23 days holiday plus bank holidays
5. Stable, growing company with long-term career prospects
6. Friendly and experienced team environment
7. Immediate interview availability – quick turnaround for the right candidate
Join a leading hire company as a Hire Desk Controller within their busy Powered Access division based at their depot in Harlow. As a Hire Desk Controller, you’ll play a key role in coordinating hire contracts, managing customer bookings, and ensuring the smooth day-to-day operation of the hire desk.
Responsibilities include:
8. Managing incoming customer hire enquiries (phone/email)
9. Raising hire and off-hire contracts using Syrinx software
10. Scheduling equipment deliveries and collections
11. Coordinating with the transport team to route Powered Access deliveries
12. Building strong relationships with clients and internal teams
13. Maintaining accurate records and ensuring data entry is up to date
14. Providing exceptional service under pressure in a fast-paced environment
The company:
15. Well-established independent hire business covering London, Essex and the Southeast
16. Offers a full range of Powered Access, Plant, Tool Hire and Welfare Units
17. Known for exceptional customer service and reliable hire solutions
18. Invests in modern equipment and values long-term client relationships
19. Family-run with strong values and an experienced management team
To be successful in this role, you may have worked as a: Hire Desk Controller, Hire Coordinator, Hire Administrator, Access Hire Controller, Rental Controller, Internal Sales Coordinator, Hire Desk Advisor, Customer Service Administrator, Plant Hire Coordinator, or Tool Hire Controller.