Job Title
Urgent and Emergency Care Navigator
Location
Blackpool Victoria Hospital, Whinney Heys Rd, Blackpool FY3 8NR
Hours
Part-time flexible position – hours to be discussed. 24/7 service shifts: 08:00‑17:00, 12:00‑21:00, 17:00‑23:00, 23:00‑08:00. Flexibility within these hours required.
Pay
£12.67 per hour. Enhancements for weekend, bank holiday & overnight apply.
Key Responsibilities
* First point of contact for patients accessing Urgent and Emergency Care.
* Book patients and provide navigation to appropriate care areas, including ambulance booking.
* Answer telephone enquiries and retrieve medical records.
* Provide administrative support to the Urgent and Emergency Care teams.
* Assist patients with self‑triage using an iPad and direct to appropriate area.
* Report and manage care with relevant professionals and clinical governance.
* Maintain confidentiality, comply with health and safety policies and information governance.
* Engage with stakeholders (ambulance, GP, other services) for integrated patient care.
* Co‑operate with the clinical governance and management teams in investigating complaints and incidents.
Qualifications & Experience
* Experience in a healthcare or reception environment.
* Strong organisational and IT skills (Microsoft Word, Excel, Outlook).
* Excellent oral and written communication, customer service and interpersonal skills.
* Ability to prioritise and work under pressure, maintaining calm and focus.
* Knowledge of information governance, safeguarding and clinical IT systems desirable.
* Act with dignity, respect, empathy and equality and diversity values.
Benefits
* NHS Pension
* Cycle to Work Scheme
* Career Development Opportunities
* Attendance Bonus
* Staff Benefit Scheme
* Free tea & coffee
* Eye care contributions
Closing Date
2 November 2025
We reserve the right to close this vacancy early if we receive sufficient applications. Please apply early.
#J-18808-Ljbffr