Job Description
Underwriting Support Person
Predominantly office-based hybrid role in Ayr
35 hours, Monday to Friday 9am – 5pm
We're looking to expand our Underwriting Team with a proactive and detail-driven Underwriting Support person who will become a key player within the business!
You’ll work closely with our Members, Client Management, Operations and Technical teams to ensure smooth processes, well-informed decisions, and excellent customer experiences.
This is more than just a job — it’s a chance to grow your career in a business that’s genuinely committed to learning, teamwork, and success. We offer on-the-job training, mentorship, and certification opportunities to help you build a career you're proud of!
QANW are part of the wider Accelerant Group, and we provide Insurance Backed Guarantees to contractors operating in the home improvement market – mainly undertaking glazing, renewable energy, roofing or similar home improvement work.
What are we looking for?
We’re recruiting for a detail-oriented and proactive Technical Support member who will be the main point of contact for our members and client management team to support various schemes, review high-value applications, and collaborate with our underwriting and technical teams to assess risks and ensure efficient decision-making. This is a great opportunity for someone who is motivated to progress their career and keen to upskill through on-the-job learning and certification opportunities.
This is more than just a job — it’s a chance to grow your career in a business that’s genuinely committed to learning, teamwork, and success. We offer on-the-job training, mentorship, and certification opportunities to help you build a career you're proud of!
At QANW we provide:
* A positive, inclusive team culture where everyone supports each other.
* Real opportunities to grow your career and learn on the job.
* A company that listens, values your input, and celebrates wins — big and small.
* Flexibility, autonomy, and trust to do your best work.
* Hybrid working flexibility
* A wide range of employee benefits
Accountabilities and responsibilities
* To handle customer service enquiries - dealing directly with customers/members by telephone and email.
* To provide resource in all direct schemes – guiding members through job application; review and approval of flags in line with agreed scheme rules; advice on how the scheme operates.
* Act as a key resource for our higher complexity schemes providing operational guidance to contractors and members of the Operations Team.
* To review and make decisions within Delegated Authority level on higher contract value risks
* To provide support and clear/accurate information throughout the Underwriting process to contractors and Operations handlers.
* To present any potential new lines of business to our Client Development team.
* To continuously review documentation in line with changes and improvements to processes.
* To engage in Technical and Underwriting meetings.
* To conduct regular audits on various Trade Associations.
* To review and make decisions within authority level on any finance referral cases passed to the Technical Team.
* To analyse Company entity status and accounts in respect of solvency.
* To identify potential cases of Bad Debt and follow processes in required deadlines.
* To identify potential Contractor closures or changes to company status in required deadlines.
* To present higher contract value cases to Underwriting with all relevant information and collaborate to come to a decision on risk acceptance.
* To collaborate with Team Lead and Technical Director on projects or tasks where required.
Skills
* Administration and customer service experience.
* Ability to quickly learn and understand a range of products (direct and third-party).
* Confidence in reviewing and improving processes and documentation.
* Excellent written and telephone-based customer service skills.
* Skilled in operating various Microsoft packages – word/excel/teams.
* Ability to prioritise workload and manage time efficiently.
* Technical experience working within the home renovation industry would be advantageous.
* Previous experience or qualifications working specifically within an FCA Regulated firm (or ambition to educate in this area) would be advantageous.
Key Competencies
* Composure
* Conflict management
* Dealing with ambiguity
* Drive for results
* Organising
* Planning
* Priority setting
* Problem solving
* Process management
* Written communication
Where are we?
We are located at 4 Forbes Drive, Ayr, South Ayrshire, KA8 9FG. There is flexibility for this role to be hybrid between home and work.
What next?
Please send us a copy of your CV by clicking the Apply button now.