Join us at Harrison Leisure at Royal Umpire Caravan Park
Our Experience Team Member's play a crucial role in providing excellent customer service to owners and guests visiting the park. Your primary responsibility will be to ensure a smooth and welcoming experience for all guests. This role involves a combination of administrative tasks, guest interaction, and problem-solving.
You will support the General Manager in the smooth running of the Park.
Duties will include:
Guest Reception:
* Greet guests warmly upon arrival and provide a positive first impression of the holiday park.
* Provide information about park facilities, services, and local attractions.
* Address guest inquiries, concerns, and requests in a timely and courteous manner.
Administrative Duties:
* Handle bookings, cancellations, and modifications accurately using the booking system.
* Maintain organised and up-to-date guest records.
* Process payments, issue receipts, and manage cash transactions.
* Assist with the creation and distribution of guest information packs.
Communication:
* Collaborate with other departments to ensure seamless communication and guest satisfaction.
* Answer phone calls, respond to emails, and relay messages to the appropriate staff members.
* Keep guests informed about any park events, updates, or changes.
Problem Resolution:
* Address and resolve guest complaints or concerns effectively.
* Collaborate with other team members to find solutions to challenges.
* Escalate issues to management when necessary.
Team Collaboration:
* Work closely with other team members, including housekeeping and maintenance staff, to ensure a coordinated effort in providing an excellent guest experience.
* Attend team meetings and training sessions as required.
* Any other duties as necessary to meet the needs of the Company.
Skills Required:
* Excellent customer service and communication skills.
* Strong organisational and multitasking abilities.
* Proficient in using computer systems.
* Positive attitude and the ability to work in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Benefits:
* Employee discount
* Health & wellbeing programme
* On-site parking
Work Location: In person