ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences
for travellers by combining an unbeatable mix of exceptional service and quality at great
value.
As a global business with over 100 years of experience in the travel industry, our ethos of
being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at
the heart of everything we do - designing and running immersive, innovative and
responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience
the TTC difference.
OUR VALUES
• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy
POSITION SUMMARY
The Operations Support Executive will support the Groups & Operations Support Manager and wider Operations team, by securing and managing bookings with key suppliers across the UK (such as accommodation, ferries, trains and attractions).
KEY RESPONSIBILITIES
Travel, Accommodation & Tour Logistics
· Coordinate end-to-end travel and accommodation arrangements for tours and festivals, including hotels, attractions, rail travel, and ferry bookings
· Ensure logistics are delivered efficiently, cost-effectively, and to agreed quality standards
Supplier Coordination & Relationship Management
· Allocate suppliers in line with capacity, availability, and operational demand
· Develop and maintain strong working relationships with suppliers and trade partners
· Support issue resolution and service delivery through effective supplier communication
Stakeholder Communication & Collaboration
· Act as a central point of contact for customers, internal colleagues, suppliers, and partner organisations
· Ensure clear, timely communication to align expectations and support smooth operations
· Work collaboratively across departments to deliver successful tours and events
Operations Support & Reporting
· Provide day-to-day operational support within the department
· Produce and maintain supplier performance and customer satisfaction reports
· Assist with identifying improvements to processes and operational efficiency
ROLE SUCCESS CRITERIA
Success in this role will be measured by:
· On-time and accurate delivery of tour logistics
· Achievement of operational cost and budget targets
· High levels of supplier compliance and performance
· Positive customer feedback and contribution to NPS
· Effective support of PAX volumes and operational KPIs
KEY INDIVIDUAL TRAITS
-Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
-Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
YOUR EXPERIENCE AND EXPERTISE
· Previous experience in operations, travel coordination, logistics, or supplier management
· Strong organisational skills with the ability to manage multiple priorities
· Excellent communication skills, both written and verbal
· Confidence working with suppliers and internal stakeholders
· Competent in Microsoft Office and operational systems (booking or CRM systems desirable)
· Experience within travel, tourism, events, or hospitality is preferred
TRAVEL & OTHER REQUIREMENTS
· Work Location: Edinburgh (hybrid or office-based)
· Travel: Occasional UK travel may be required
· Other Requirements: Eligibility to work in the UK