Job Description:
We are seeking a highly skilled 3rd Line Desktop IT Engineer for a contracting role in the Defence sector. The ideal candidate will have extensive experience in infrastructure and desktop support, with a strong background in resolving complex technical issues. This role requires the ability to commute to our Stevenage office on a hybrid basis and offers excellent day rates.
Key Responsibilities:
* Provide advanced technical support for desktop and infrastructure issues, ensuring timely resolution
* Diagnose and troubleshoot complex technical problems, escalating when necessary
* Manage and maintain desktop environments, including hardware and software configurations
* Collaborate with other IT teams to ensure seamless integration and support of systems
* Implement and maintain security protocols and procedures in line with Defence sector requirements
* Prepare and present technical documentation and reports to stakeholders
* Ensure compliance with industry standards and best practices
* Support the deployment and maintenance of IT infrastructure projects
* Provide mentorship and guidance to junior IT staff
Qualifications:
* 5+ years of experience in infrastructure and desktop support
* Strong problem-solving skills and the ability to work independently
* Excellent communication and interpersonal skills
* Ability to commute to Stevenage on a hybrid basis
* Security Clearance (SC) preferred
* British nationality is required
Preferred Skills:
* Experience in the Defence sector or related industries
* Familiarity with ITIL processes and best practices
* Knowledge of network and server administration
* Proficiency with various desktop operating systems and software applications
Benefits:
* Competitive day rates
* Flexible working arrangements (hybrid)
* Opportunity to work on critical Defence sector projects
* Collaborative and supportive work environment
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