Work Pattern
Week 1
Sunday 09:00-17:00
Wednesday 14:00-18:00
Thursday 14:00-18:00
Friday 10:00-18:00
Under 18 disclaimer
This job role involves working with specialist cutting equipment and therefore we cannot consider applications from anyone under 18. This is to comply with health and safety legislation and to ensure the safety of our colleagues.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll champion our delicious baked goods. We seek passionate individuals with a love for baking and a deep understanding of bakery products to bring fresh perspectives every day.
As a brand ambassador, you'll recommend our bakery products and deliver remarkable service to make our customers feel valued every time they shop with us.
· At M&S, our customers don't wait. Be ready to roll up your sleeves, work hard, and go above and beyond daily.
· Digital confidence is essential. Use our digital tools, such as the Sparks App, to enhance customer experience and ensure they receive the products they want when needed.
· Efficiency and high standards in food safety and hygiene are key. Be prepared to work hard, maintain standards, and ensure customers are served promptly.
· Being a team player is crucial. Support and respect colleagues and foster an inclusive store environment.
· Flexibility is vital. Be confident to work across various store areas, adapting seamlessly to changing demands.
Are you ready? Take your marks and apply now.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers and promote our products. As the face of the business, you'll help us improve by representing our customers' voices.
Key Accountabilities
· Serve customers efficiently on the shop floor and at service points.
· Keep the store clean, tidy, and stocked.
· Monitor and achieve daily sales targets, promotions, and opportunities.
· Engage proactively with customers, understand their needs, and provide recommendations and remarkable service.
· Build product knowledge to sell and recommend effectively.
· Receive training to utilize digital tools and communication channels for customer service.
Key Capabilities
· High customer service standards
· Attention to detail and commitment to quality work
· Open to feedback and proactive in self-improvement
· Effective workload management and planning
· Strong communication skills
· Adaptability to changing situations
· Ability to build positive relationships through good listening
· Digital capability
Everyone’s Welcome
M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital future. We are revolutionizing our work and offering exciting opportunities. Join us and make an immediate impact.
We value inclusion, diversity, and equal opportunities. Our recruitment process is designed to be fair and transparent. If you require reasonable adjustments during recruitment, please share your needs with us. We will do our best to accommodate you.
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