POSITION SUMMARY
We are looking for a passionate Food & Beverage Service Expert to join our wonderful team at London Marriott Hotel County Hall and our awarded Gillray’s Steakhouse & Bar.
Work in London’s most photographed destination!
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At you.
The impact you’ll make
Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our experts, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
What you’ll do
1. Deliver exceptional, personalized service to all guests to ensure a memorable dining experience.
2. Ensure accurate order taking and timely delivery of food and beverages following service standards.
3. Maintain strong knowledge of menu items and use upselling techniques to enhance revenue.
4. Coordinate effectively with kitchen and bar teams to ensure smooth and efficient service.
5. Follow all food safety, hygiene, and sanitation regulations at all times.
6. Uphold company grooming standards and professional behaviour throughout all guest interactions.
What we’re looking for
7. A warm, people-oriented demeanor
8. A team-player attitude
9. A safety-first approach
10. Positive outlook and dependability
This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you’ll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces. Prior to employment, we’ll ask you to complete safety training and certification.
Perks you deserve
11. Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends.
12. Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App.
13. Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels.
14. Start your day right with a £5 breakfast when staying in most of our European hotels.
15. Make life easier with our Uniform laundry service.
16. Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata)
17. Know someone amazing? Refer them and earn up to £500 when they join.
18. Plan confidently for the future with our supportive company pension scheme.
19. Be celebrated regularly through awards, recognition events and milestone celebrations.
20. Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more.
21. Enjoy a vibrant calendar of monthly associate events filled with fun and connection.
22. Enjoy complimentary meals on duty.
23. Boost your skills with industry‑leading learning and development, including digital training, classroom sessions.
24. Take your career further with apprenticeship programmes designed to help you grow and shine in your role.
25. Stay active and save money with the Cycle to Work scheme.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
LONDON MARRIOTT COUNTY HALL
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage..
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.