Role overview:
Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This includes upholding high standards of cleanliness, interacting with members on the gym floor, leading gym inductions, and teaching engaging group exercise classes.
Responsibilities:
1. Place the member experience at the center of all activities by engaging with members on the gym floor.
2. Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
3. Conduct engaging group exercise classes.
4. Provide informative and engaging member inductions.
5. Support prospective members with joining JD Gyms as required.
6. Conduct club standards checks and ensure records are accurately maintained.
7. Support members with ad hoc assistance as needed.
8. Maintain high standards of cleanliness as set by management.
9. Ensure the club is safe, compliant, and maintains excellent brand standards at all times.
10. Monitor service delivery through performance metrics and member feedback.
11. Operate in a safe, legal, and compliant manner at all times.
12. Consider energy, environmental issues, and waste management in daily operations.
13. Analyze and present data to support new ideas, initiatives, or developments.
Skills and Experience:
1. Passion for fitness, health, wellbeing, and helping people.
2. Embodies JD Gyms brand standards and values.
3. Enthusiastic and eager to learn.
4. Adaptable to different personalities and situations.
5. Resilient and receptive to feedback.
6. Understands the importance of delivering a great member experience.
7. Flexible regarding working hours.
8. Team-oriented, committed to working hard for members and the community.
9. Level 3 (EQF Level 4) Personal Trainer qualification.
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