Your newpany
An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-ledpany.
Your new role
1. Lead and inspire a team of 45+ staff across sales, warehouse, and store management
2. Recruit, onboard, and develop high-performing team members
3. Foster a culture of coaching, accountability, and continuous improvement
4. Drive performance through clear KPIs, regular feedback, and recognition
5. Oversee the rollout of a new front-of-house system and ensure team readiness
6. Improve sales, stock control, and customer service metrics
7. Mentor future leaders and build a strong internal talent pipeline
8. Ensure exceptional store standards and customer experience
9. Manage supplier relationships and uphold service expectations
10. Report to senior leadership with clarity and strategic insight
What you'll need to succeed
11. Proven leadership experience in a retail environment
12. Passion for team development and creating positive, productive workplaces
13. Confident in stock management, sales forecasting, and performance reporting
14. A hands-on, approachable leader who leads by example