Your main responsibilities
1. Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
2. Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
3. Deliver repair sales targets as determined by the Regional Director
4. Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
5. Manage and follow-up actions of customer claims and complaints
6. Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
7. Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
8. Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
9. Manage non-chargeable repairs to control costs as best as possible
10. Support sales lead activities in the recovery lost units
11. Supporting employee on the job training and skills development
12. Conduct at least monthly ‘drum beat’ meetings as a group or one to one as required with first line reports
What you bring
13. Degree or equivalent in a relevant technical or business field
14. 5–7 years experience managing a service business unit in a related industry
15. Experience managing customer relationships
16. Management or leadership experience
17. Experience with profit and loss (P&L) responsibility
18. Knowledge of the lift industry or facilities management is preferred
19. Technical and commercial understanding of the lift industry is a plus
20. SAP experience is an advantage
21. Excellent communication and relationship-building skills
22. Strong decision-making and problem-solving abilities
23. Attention to detail and strong written and verbal communication
24. Able to work under pressure and meet deadlines
25. Willingness to travel as needed
What’s in it for you?
26. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
27. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
28. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
29. Competitive salary with a discretionary annual bonus
Company car or allowance (for eligible roles)
25 days’ holiday plus bank holidays, and an annual paid volunteering day
Pension scheme with 6% company contribution
Comprehensive life assurance
Enhanced family leave
Private medical cover with a trusted provider, plus 24/7 virtual GP access
Employee Assistance Programme offering confidential support
Free eye tests and eyewear discounts
Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
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