And the job listing Expires on September 7, 2025
The Custodial Day Shift Manager oversees the daily custodial operations of the custodial team during their assigned shift(s). This role ensures a clean, safe, and well-maintained environment for students, faculty, and staff. The Shift Manager coordinates and supervises a team of supervisors to ensure compliance with safety and sanitation protocols and maintains high standards of cleanliness across all assigned areas. They act as a critical point of contact between custodial staff, squad leaders, and building occupants, fostering a positive work environment and delivering excellent service.
The incumbent provides the requisite leadership in managing the day-to-day management of custodial services across designated shift(s), including hiring, onboarding, and special projects. Also manages aspects of the personnel, staffing, equipment, consumable supply requirements for their shift(s), and vendor relations necessary to provide efficient delivery of Custodial Services to the campus. Collaborates with College stakeholders and groups to coordinate and support academic and research activity, athletics, and real estate. Manages special events, Commencement, and Reunions, annual dorm turn-over, and directs the custodial response for campus emergencies, including snow removal, floods, fires, and building access and scheduling.
Required Qualification
* Bachelor’s degree in relevant area required.
* Seven years of experience in hospitality, higher education or healthcare.
* Minimum of five years of experience training 10 or more custodial or housekeeping employees.
* Custodial or housekeeping experience for an educational or medical institution, health care or residential operations > 6 million gross square foot
* Must be able to work effectively in a team-based environment.
* Experience working in a unionized work environment.
* Must hold a valid driver’s license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
Preferred Qualifications
* Experience in estimating, scheduling and managing custodial or housekeeping services provided by individuals and large groups and experience managing 70 FTE.
* Demonstrated experience working in and fostering a diverse faculty, staff, DEI, and student environment. Must be able to create/revise/adapt standard operating procedures (SOP’s) as needed.
* Working knowledge of applicable safety procedures (trade) related to custodial or housekeeping services.
* Understanding of inventory and the ability to build a vendor delivery system.
* Proven organization, leadership, and time management skills. Experience in planning and implementing short- and long-range goals, organizing resources and establishing priorities.
* Proven ability to communicate effectively and professionally with customers and direct reports.
* Ability to foster a collaborative, team-centered environment and handle complex personnel matters in a sensitive but assertive manner.
* Ability to read, interpret, apply, and explain relevant rules, regulations, policies, and procedures.
* Must be willing to work different shifts based on operational needs.
* Computer literacy and familiarity with standard business-related software required, i.e., work order systems Planon, Zan Compute, Smart Inspect, Microsoft Outlook, Teams, Kronos payroll.
* Demonstrated commitment to recycling and sustainability practices.
* Strong commitment to a diverse working environment and serving the needs of a large and diverse community.
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