We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world.
Senior Manager, Learning & Development Central Customer Service & Planning, Pan EU
You could be based out of one of our EU HQ offices with hybrid working in most loactions and some travel required.
At Coca-Cola Europacific Partners (CCEP), we’re not just bottling beverages—we’re building capabilities. We’re looking for a Learning & Development Manager to help shape the future of Customer Service and Planning across our supply chain. If you’re passionate about learning, thrive in a global matrix environment, and want to make a real impact, this could be your next big move.
What You’ll Do
As a trusted learning partner, you’ll:
* Design and deliver impactful learning strategies that elevate customer service and planning performance across Europe.
Translate strategic frameworks into engaging, scalable learning content.
* Collaborate with cross-functional teams and business units to ensure consistent, high-quality training delivery.
* Manage budgets, vendors, and ROI metrics to ensure learning drives real business value.
* Lead initiatives like TheWayWeServe and TheWayWeShare, fostering a culture of continuous improvement and knowledge sharing.
Who You Are
You’re a collaborative, forward-thinking professional who brings:
* Experience in designing and deploying learning programs across countries.
* Strong knowledge of Customer Service or Planning within supply chain environments.
* Excellent communication skills in English and the ability to influence senior stakeholders.
* A passion for innovation in learning—whether it’s digital, in-person, or blended.
* A commitment to inclusion, equity, and creating learning experiences that reflect the diversity of our people.
What You Bring:
* Expertise in L&D, instructional design, and project management.
* A consultative mindset and the ability to work across cultures and geographies.
* Experience managing budgets and external vendors.
* A curious, growth-oriented approach to learning and development.
* Experience in service level oriented Supply Chain functions with many interfaces, practical experience in Customer Service or Planning would be a plus
* Design knowledge for on-line learnings / instructional design
* Thorough experience in creating training programs / content development app/online/workshops/
Apply with a copy of your CV in English and help us build the capabilities that power the world’s most loved brands.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.