Fleet Operations Administrator Birmingham Business Park - on site Monday - Friday £26,780 per annum This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team To be an ambassador of BCA, delivering a superb service at all times. Ensuring internal and external customer expectations are met through clear communication to the business via relevant method enabling BCA to achieve contracted KPI’s/SLA’s. Responsibilities Duties will include but not be limited to:- Answering customer/ client queries and processing bookings. Advising of estimated delivery dates/chasing late deliveries. Dealing with ad hoc queries, amendments and customer complaints. Monitor and progress vehicles through various internal departments. To ensure proactive communication is maintained throughout the vehicle fleet and booking process. Liaising with and maintaining a professional point of contact with the Client. Be a service advocate and maintain a positive and professional nature at all times. Person Requirements Strong administration and interpersonal skills. Out-going personality. Must be proficient in Microsoft Word and Excel. Excellent communication skills, both verbally and written. Ability to meet specific deadlines & prioritise effectively. Accuracy and attention to detail with high organisation. Team player but also able to work on own initiative. Background in a Customer Service environment and the automotive industry ideal. Ability to innovate processes to improve efficiency. Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.