Overview
The Reception and Client Support person will be expected to be multi-disciplined and be able to work equally effectively in areas with high customer footfall in both frontline and ‘back of house’ administrative duties. You will be expected to be able to cover work across all sites when required and be able to move across them at a moment’s notice.
Responsibilities
* Offer high-quality front-of-house duties at The Club as directed.
* Take a proactive role in the day-to-day running of the centre and the events held there. This includes processing Room Booking, Virtual Business Address and Membership forms.
* Always maintaining a professional setting, ensuring meeting rooms and communal areas are always of a high standard, and the facility is always presented at its best.
* Log all client enquiries on the Company CRM system accurately and direct enquiries appropriately.
* Regularly monitor social media platforms, prepare and upload new content in addition to content provided, and respond to comments appropriately.
* Carry out administration duties such as filing, photocopying, mail sorting, as well as tasks of a non-routine nature which may involve confidential materials.
* Monitor and order stationery and consumable stock.
* Ensure meetings and events run smoothly, including room settings, audiovisual equipment, refreshments, and visitor greetings.
* Provide support for organising and running events, workshops and related promotional activity across all sites.
* Provide client support to clients, tenants and members at all times.
* Respond promptly to customer and general enquiries via telephone, email and other forms of correspondence.
* Contact clients, tenants and members via telephone or email as required or directed.
* Undertake specified duties as required by the Company; if duties require higher responsibility or skill, full training and appropriate supervision will be provided.
* Work after hours and weekends where reasonably required.
Hours & Salary
* Full-time; 37 Hours per week
* Monday - Thursday from 8:30am - 5:00pm
* Friday from 8:30am - 4:30pm
* Office-based salary: £23,492.04
Benefits
* The opportunity to work within a dynamic and rapidly growing business
* Regular Personal Development Opportunities
* Part of a small, welcoming and supportive team with a great team culture
* Private Health Cash Plan
* 5 weeks paid leave
* Annual Salary Reviews
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Advertising Services
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