Our client is a leading custom design and manufacturer in their field, selling their products to a wide range of industries across the globe. The business has been operating successfully for over 25 years, and due to continued growth, they are looking to recruit an experienced Service Engineer to join their team.The role will require working closely with the Sales Department in the communication of sales opportunities through upgrades, uneconomic repairs and general awareness of on-site opportunities.Predominantly UK-based, however, some international travel may be required at times as well as working to the highest standards and ensuring the highest levels of customer satisfaction. Responsibilities:
1. Commissioning of new machinery, validation visits, service reports and telephone technical support
2. Product Training to users, (QC, Maintenance and Operators)
3. Successfully applying software enhancements to improve the performance of the equipment
4. Fault diagnosis and repair as required
5. Ensuring reoccurring issues are resolved in a timely and satisfactory manner
6. Providing detailed feedback to the Technical/Production departments
7. Support production with Customer returns where necessary
8. Assistance with Production activities including:
9. Electronics: Tuning Final QC
10. Controls: Cabinet and Machine Wiring
11. Product Testing
12. Co-ordination and delivery of ‘after sales’ upg...