The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. Patient and staff experience is important to us and these are the behaviours we live by: Putting patients first Aiming to get it right Recognising that everybody counts Doing everything openly and honestly ‘Prior consideration will be given to NHS At Risk staff within East of England' Job overview To provide a high quality administrative service, ensuring that the patient booking pathway is uncomplicated, efficient and helpful, reflecting the Trust’s Code of Valued behaviours and meeting the Trust’s performance objectives for outpatients. Advert To provide a friendly & efficient, one-stop service at all times for patient and service user enquiries (telephone and face-to face). To be able to create and change clinic templates as requested by clinic staff and Consultants. To be responsible for booking and organising appointments/cancellations and service redirections/rejections via Choose & Book. To ensure all clinic outcomes are recorded following the patients appointment, adhering to trust guidelines. To offer a telephone support service to GP Practice staff for Choose & Book, investigating any appointment queries or difficulties accessing services, and resolving these where possible. To report Choose & Book enquiries that cannot be resolved to the Choose & Book Team. To monitor outstanding referrals on Choose & Book and liaise with OPD Sister/Consultants to ensure these are processed within the required timescales. To be able to cross cover for Children’s OPD admin/ reception staff as required. To liaise with Consultants, secretaries and all outpatient staff to ensure clinic scheduling is accurate. Undertake training and personal development as appropriate to the post. To manage and monitor the Paediatric Outpatient waiting lists. To be able to create and use spreadsheets to collect data as and when required. To use Word, Excel & e-mail as required To undertake any other duties as reasonably requested Working for our organisation We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Detailed job description and main responsibilities To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep the paediatric clinics utilised to optimum levels and to provide performance data to Consultants as requested. The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. ‘Prior consideration will be given to NHS At Risk staff within East of England' Tier 2 Sponsorship : We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Visa and Immigration If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job. James Paget Hospitals uses tools to screen any applications generated by Artificial Intelligence (AI). Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful. In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process. Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.