Job Summary: Senior Receptionist/Administrator – Location: CGH Partnership – Salary: Up to £26,000.00 depending on experience – Hours: 37.5 – Deliver great primary care by improving access, outcomes and patient experience. Operose Health delivers local primary care at scale, focused on caring, ambition, resourcefulness and excellence.
Responsibilities
* Maintain accurate and up-to-date QoF disease registers.
* Run clinical system searches to identify patients requiring review.
* Coordinate recall systems for QoF and long‑term condition reviews, including BP checks.
* Liaise with clinicians to ensure QoF targets are achieved.
* Ensure accurate coding of clinical data.
* Produce and monitor QoF performance reports.
* Maintain registers for patients on high‑risk medications (e.g. lithium, methotrexate, DMARDs, anticoagulants).
* Monitor due dates for blood tests and medication reviews.
* Contact patients to arrange required monitoring.
* Liaise with clinicians regarding abnormal or overdue results.
* Ensure monitoring activity is coded accurately in the clinical system.
* Support safe prescribing and compliance with practice protocols.
Qualifications
* Experience in an NHS or GP practice, preferably with previous use of EMIS.
* Reception or customer care experience essential; excellent communication skills (spoken and written) required.
* Basic PC skills (Word, Excel, email) required.
* Ability to work within established processes and maintain data security.
* Experience working in the NHS is welcome but not essential.
Benefits
* 27 days annual leave plus bank holidays (pro‑rated).
* Access to bespoke learning management system and annual formative clinical assessments.
* Opportunities to specialise and develop within a scale‑provider primary care setting.
* Electric vehicle car benefit scheme.
* Cycle to work scheme.
* Travel season ticket loans.
* Discount cards.
* Employee wellbeing services including free yoga videos and wellbeing app.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.
Closing Date
21 July 2026
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