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About the role
This role is based in Tilbury, Essex (Please check commute before applying)
As the Head of Section, Imports & Logistics, you will manage the Hyundai Import Centre, ensuring a highly efficient logistics operation that drives revenue, minimises costs, and maximises retailer and customer satisfaction. You will play a crucial role in shaping the future of our logistics strategy, aligning with HMUK's long-term vision and industry developments to keep our operations ahead of the curve.
We Want You
* Oversee Import Centre Operations: Ensure all operational and production activities meet HMUK's business requirements in terms of volume, lead times, and quality, while maintaining efficient workflows.
* Lead Contract & Supplier Management: Negotiate and manage all key contracts and tenders with suppliers to the Import Centre, securing the best value for HMUK and adapting to upcoming business needs.
* Translate Strategy into Action: Understand HMUK's business and operational strategy and convert it into practical supply chain and operational developments, communicating clearly with internal stakeholders to secure commitment.
* Drive Continuous Improvement: Identify and resolve process, policy, and organisational issues within the Import Centre, developing and implementing procedures to improve service levels, efficiency, and effectiveness.
* Ensure Vehicle Quality & Readiness: Oversee all activities related to the preparation of vehicles, including PDI and subcontracted work, ensuring vehicles meet required standards before despatch to dealers and customers.
* Coordinate with Internal Stakeholders: Work closely with Sales, Fleet, Press, and Marketing departments to align Import Centre output with factory production, shipping schedules, and sales demand.
* Manage Resources & Infrastructure: Maintain optimal staffing levels and skillsets, liaise with HMUK, HME, and Port of Tilbury to secure land and services, and ensure security, compound capacity, and vehicle movement meet business demands.
* Control Budgets & Operational Costs: Monitor and manage operational expenditure within agreed budgets, produce financial forecasts, and drive cost efficiency across all Import Centre functions.
* Oversee Compliance & Training: Ensure timely processing of warranty, damage, and shortage claims, manage special warranty and quality campaigns, and lead the EV Technician apprenticeship programme to support future capability.
Accountabilities
* Effective and efficient operation of the Hyundai Import Centre. (Measured against production rate plans and £/car targets).
* Dealer vehicle preparations. (Measured by set quality standards and timescales).
* Financial management of the Hyundai Import Centre, management of cost-centres within agreed budgets (actual versus plan).
* Courteous and efficient interaction of the Hyundai Import Centre with the remainder of HMUK and all customers and suppliers. (Measured by Customer Satisfaction surveys)
* Effective leadership. (Measured by Hyundai Management Standards and Employee Satisfaction Survey results).
* Continuing development of the performance of the HMUK supply chain through improvement of operational process and procedures (measured against industry and HMC Knowledge and observation in the industry.)
* Successful maintenance and development of business relationships with key suppliers. (measured by contract costs and supplier feedback.)
* Successful implementation of new and/ or improved HMUK operational processes and procedures (measured against agreed projects time scales and costs.)
* Achieving the required outcome in the EV Apprenticeship Program. (measured against pipeline feed and retention rates)
About you:
* Demonstrable experience in developing and executing commercially focused strategies within automotive distribution or logistics.
* Proven expertise in supplier management and contract negotiation, including managing tenders and securing value-driven agreements.
* A deep understanding of the automotive sector, particularly distributor operations and import processes.
* Strong knowledge of HM Customs & Excise legislation relevant to vehicle importing and compliance.
* Ability to set, monitor, and manage financial budgets with a focus on cost control and operational efficiency.
* Proficiency in Microsoft Office and internal business systems, with the ability to generate reports, analyse data, and drive decision-making.
* Experience in implementing and maintaining high standards of vehicle quality, customer service, and operational KPIs.
* Strong planning and organisational skills, with hands-on experience in resource and workflow management.
* Knowledge of retail preparation standards and PDI processes, ensuring vehicles meet strict quality and delivery expectations.
* People Management skills
We Offer
* Competitive Salary & Benefits Package
* Company Car
* Hybrid Working (3 days office/2 days home)
* Private Medical Insurance
* Office Lunch Allowance
* 25 Days Holidays plus Bank holidays with option to buy/sell
* Group Income Protection & Life Assurance
* Pension 6% Matched
* Free Parking
* Access to Hyundai Sponsored events
Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.
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