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About Us
CODE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.
The Role
This is a hands-on management role where you will be deeply involved in all areas of the hostel: food & beverage, guest services, housekeeping, and building operations. Working closely with the GM, you will help drive standards, support the team, and step in as the lead when the GM is away.
We are looking for a confident, experienced hospitality professional who can work across all departments and take responsibility for the smooth running of the property.
Key Responsibilities
Operational Leadership
* Support the GM in the day-to-day running of the hostel, ensuring high standards across guest services, housekeeping, and maintenance.
* Lead shifts across reception, bar, kitchen, and housekeeping when needed.
* Act as the Duty Manager, handling escalations and making key decisions in the GM's absence.
Food & Beverage
* Oversee the hostel's café and bar operations, including coffee, drinks, and food service.
* Train and support staff in barista, bar, and food service skills.
* Maintain stock control, ordering, and supplier management.
* Drive revenue through upselling, promotions, and events.
Guest Experience
* Ensure every guest receives a warm welcome and excellent service throughout their stay.
* Manage check-ins, check-outs, bookings, and guest enquiries both in person and online.
* Handle guest feedback, complaints, and reviews with professionalism.
* Organise and oversee guest events to enhance the hostel's social atmosphere.
Team Leadership
* Assist with recruitment, training, scheduling, and supervision of the hostel team.
* Motivate and support staff, fostering a positive and collaborative work culture.
* Lead by example across all areas of the business.
Business Support & Growth
* Monitor budgets, costs, and performance, helping to identify opportunities to grow revenue and improve efficiency.
* Ensure compliance with Health & Safety and licensing regulations.
* Report to and work closely with the GM to achieve business targets and prepare for expansion.
About You
We are looking for someone who is:
* Experienced in hospitality, ideally with strong Food & Beverage and customer service skills.
* Confident in handling Health & Safety, compliance, and operational procedures.
* A natural leader who can motivate a team and step up to run the hostel when required.
* Flexible and happy to work across reception, bar, kitchen, and housekeeping when needed.
* Organised, reliable, and proactive with a problem-solving mindset.
* Passionate about delivering a fantastic guest experience and maintaining high standards.
Benefits & Perks
Grow With Us - Development That Makes a Difference
* Personal Development Plans
Every team member gets access to a tailored development plan designed to help you achieve your goals - whether you want to climb the ladder, pivot into a new role, or sharpen your skills.
* Growth Mindset Culture
We embrace curiosity and continuous learning. You'll be encouraged to take initiative, try new things, and learn from every experience. Mistakes? They're stepping stones to success.
* Career Progression Opportunities
From internal promotions to cross-functional moves, we're all about unlocking your potential. Many of our leaders started on the front line - and we'll support you in doing the same.
* Learning & Training Access
We offer on-the-job training, leadership coaching, and access to external learning opportunities, so you're always one step ahead.
* Be Recognised
We celebrate success-loudly. Standout team members are recognised regularly, and every 6 months one CoDE star wins a fully-paid trip to explore another city.
* Free Getaways
Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties, for you plus one lucky guest.
* Family & Friends Love
Your loved ones deserve the CODE experience too! Treat them to up to 30% off stays, valid for 7 nights per year.
* Birthday Surprises
Celebrate your big day with a birthday voucher as a thank-you from us to you.
* Explore More for Less
Enjoy discounted local tours and free entry to our Lost Close Tour. Friends and family? 30% off, too!
* Perks on Shift
Get a free hot drink every shift, plus 25% off all food and drinks.
* Team Time
From social events to team-building activities, we're all about good vibes and great company.
* Give Back
Take a paid volunteering day each year to support causes that matter to you.
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