Social network you want to login/join with:
Night Guest Service Manager - Hampton by Hilton, Manchester
Client: RBH
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 744dd58836f0
Job Views: 5
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
Hampton by Hilton Manchester Northern Quarter, 41 Rochdale Road, Manchester, Lancashire, M4 4HT
Join Our Family
At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our focus on diversity, health & wellbeing, sustainability, and individuality sets us apart and contributes to our recognition as a Top 30 Best Place to Work in Hospitality. We are passionate about the industry and continually seek new talent to join us.
Role Overview
Reporting to the Senior Guest Services Manager, your daily responsibilities will include managing operations within the hotel, aligning with company policies and brand standards. You will aim to maximize profitability through revenue and productivity improvements, ensuring high customer satisfaction and compliance with health and safety standards.
You will also lead and motivate the hotel team, ensuring staff are trained to brand standards.
Key Responsibilities
* Lead and develop the Night Team to ensure effective sales delivery and high customer service standards
* Perform Duty Management shifts, ensuring adequate staffing according to business levels
* Maintain clear communication across departments
* Manage guest relations, handle complaints and compliments, and report to management
* Ensure safety and security of the building during the night
Benefits
Our benefits package includes:
* Discounted hotel rates for employees and their friends & family
* Additional holiday days for your birthday
* Flexible working arrangements
* Pension scheme
* Free meals on duty, saving over £1000 annually
Learn more about our benefits by watching our employee benefits video.
Equal Opportunities
RBH Hospitality Management is committed to diversity and inclusion. We welcome applicants of all races, disabilities, genders, sexual orientations, ages, religions, and backgrounds, fostering a people-first culture.
#J-18808-Ljbffr