Red Recruitment is recruiting Customer Service Team Manager in Cardiff to join an award-winning specialist insurance company, focused on travel, who are looking for an experienced and passionate Team Manager to join their team. As a Customer Service Team Manager you will be leading and managing a team of Customer Service Agents to ensure the consistent delivery of a high-quality customer experience. This role plays a key part in maintaining service standards, supporting team development, and contributing to the overall success of the Customer Service function.. Benefits and Package for a Customer Service Team Manager: Salary: up to £40,000 per annum (annual bonus) Hours: Full-time Location: Cardiff City Centre Contract Type: Permanent Start date: July 32 days holiday (inc. bank holidays) Holiday Buy Scheme Health Cash Plan Perkbox Tech Scheme Cycle to Work Scheme Life Assurance Employee Assistance Programme Bonus scheme Commission pay Performance bonus Quarterly bonus Casual dress Company events Company pension Employee discount Health & well being programme Referral programme Sick pay Store discount Key Responsibilities of a Customer Service Team Manager: Lead, support, and manage a team of Customer Service Agents, fostering a positive and performance-focused environment. Ensure that all team members consistently uphold service standards and values in every customer interaction. Maintain and contin...