About Majestic Wine Group
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
* Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through focusing on KPI delivery.
* Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
* Offer VIP concierge service, actively contacting customers with updates on products and tastings.
* Sell the story, not the discount, demonstrating and sharing your passion for the product with customers through an in‑depth knowledge of the range.
* Continuously develop wine knowledge to support your WSET qualification and confidence in selling.
* Take accountability for the physical appearance and maintenance of the store both internally and externally.
* Perform all operational tasks required for the day‑to‑day running of a Majestic Wine store, including wine delivery to customers, merchandising stock deliveries, and driving to enable sales opportunities.
* Identify and propose operational improvements to optimise store performance.
* Ensure compliance, safety and legal standards by following internal policies, processes and completing mandatory training.
* Support junior team members and feed back to the Store Manager as appropriate.
* As a key holder, understand opening and closing compliance and operate the store independently.
Knowledge & Skills Required
* Excellent time‑management, delegation and problem‑solving skills.
* Demonstrate the ability to deliver exceptional customer experience to every single customer.
* Self‑motivated and able to thrive when working alone and as part of a team.
* Can‑do attitude with passion for seeing problems through to solutions.
* Adaptable and resilient to accommodate changing business demands.
* Excellent communication and time‑management skills.
* Wine knowledge beneficial; passion to learn essential to pass Level 2 WSET wine qualifications.
* Full UK, manual transmission driving licence held for at least 12 months with no more than 6 penalty points.
What is in it for you
* Competitive salary.
* Up to 20% staff discount.
* Career development opportunities through internal talent nurturing and in‑house training schemes.
* Uniform provided.
* Access to Retail Trust, including retail rewards, instant savings, discounted e‑vouchers, gift vouchers, and counselling support line.
Job Specifics
* Contract: Permanent
* Hours: 40 hours per week
* Must be able to work evenings and weekends.
* Driving is essential; candidates must hold a full UK manual driver’s licence for at least 12 months.
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