FRONT OF HOUSE MANAGER - OXFORD. We’re looking for an exceptional Front of House & Reception Manager to lead, inspire and develop a high-performing reception team at a flagship Commercial & Life Sciences asset at a ambitious new global innovation district in Oxford. This is a rare opportunity to shape the visitor experience at the heart of a landmark destination. THE ROLE You’ll take ownership of the front-of-house operation and customer journey across the district’s receptions and shared workspaces. Acting as the figurehead for visitor experience, you’ll deliver five-star service standards, lead trusted service partners, and create a welcoming, vibrant environment for occupiers, clients and guests. You’ll be hands-on, highly visible, and passionate about hospitality — setting the tone, raising standards, and continuously improving service through innovation, events and engagement. YOUR RESPONSIBILITIES * Lead and manage the Reception Team, ensuring consistent 5* service delivery * Act as the main point of contact for occupiers on all FOH matters * Maintain immaculate presentation across reception and customer-facing areas * Oversee service partners including reception, security, cleaning and housekeeping * Develop and maintain FOH procedures, service standards and H&S compliance * Drive service innovation, activations and community events across the district * Represent FOH in building management and operational meetings * Take ownership of reception operations, reporting, audits and customer feedback ABOUT YOU * Proven management experience in a 5-star hospitality or customer service environment * Confident, professional and naturally welcoming * Passionate about luxury service delivery and customer experience * Calm and effective when handling challenges or complaints * Creative, forward-thinking and motivated to elevate service standards * Experienced in events, activations and occupier engagement * Comfortable leading multi-partner teams with a “One Team” mindset WHAT'S ON OFFER * Salary: upto £37,000 for the right candidate * A flagship role in a prestigious, fast-growing innovation district * The chance to shape and lead an exceptional front-of-house experience from the ground up