Exciting Hybrid Credit Controller Opportunity Your new company This dynamic and collaborative organisation was formed through the merger of leading accountancy and advisory practices across the UK and Ireland. With over 2,500 professionals working across regional offices, they deliver trusted, locally forged advice to SMEs while fostering a culture of innovation and professional growth. Their Cardiff office offers a hybrid working model, a supportive team environment, and a commitment to employee development through tailored career pathways and specialism support. Your new role As Credit Controller, you’ll play a vital role in managing client credit accounts, ensuring timely collections, and minimising financial risk. You’ll work closely with customers and internal teams to maintain accurate records and resolve payment issues efficiently.Your responsibilities will include: Maintaining accurate customer account records Chasing outstanding debts via phone, email, and letter Negotiating payment plans with customers in financial difficulty Escalating overdue accounts to legal teams when necessary Allocating and reconciling payments to ensure accuracy Investigating and resolving payment discrepancies and queries Preparing reports on overdue accounts, bad debts, and cash flow Providing insights on payment trends and credit risk Collaborating with stakeholders to resolve credit-related issues Supporting smooth billing and invoicing processes Ensuring compliance with credit policies and legal regulations This is a full-time, permanent role (hybrid model) offering challenge, stability, and the opportunity to make a meaningful impact. What you'll need to succeed Proven experience in credit control, debt collection, or a related role Strong understanding of credit management procedures Excellent communication and negotiation skills Confidence in handling difficult conversations and advising on payment strategies Solid Excel skills and proficiency in accounting software Attention to detail and a proactive mindset Ability to work independently and collaboratively Customer service orientation with a focus on relationship-building Credit Management certification is preferred but not essential. What you'll get in return Competitive salary and long-term career prospects Hybrid working model with flexibility Company Pension Scheme 25 days annual leave bank holidays Option to buy up to 5 extra leave days Business closure over Christmas Life Assurance (4x annual salary) Enhanced family leave and sick pay policies 24/7 Employee Assistance Programme Corporate Discounts Platform Flexible Benefits platform with optional insurances What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4730625