Why Join Us
Operations Manager - covering Home Counties, East Anglia and North London. Therefore, the successful candidate will live within these areas.
Please note that application window will end on 4th March 2026 at 17:00.
You will be working cross-contract with a handful of high-profile clients within an industry leading Facilities Management organisation.
As Operations Manager you will be responsible for a regional business unit and will be required to manage all budget and costs across your P&L, you will be responsible for managing reactive day to day works through your Area Support Manager and Managing Engineers and also be expected to drive strategy and the longer term plans for service delivery and future opportunities. The role will be focused on current service delivery to identify improvement areas needed and opportunities to change the way we work.
What You'll Be Doing
PRINCIPLE ACCOUNTABILITIES
1. Achievement of service level agreements and key performance indicators through delivery of all contracted services, as per contract.
2. Driving performance improvements in customer service, operational services and productivity, through the effective management, training and development of teams.
3. Oversee the cost efficiency and profitability and in conjunction with Finance, monitor the financial results and assess cost efficiencies.
4. Reinforce ways to ensure competitive advantage through encouraging the delivery of creative and diverse projects.
5. Work alongside the HR Business Partner to manage career development of staff to ensure maximum productivity and retention.
6. Achieve high standards of H&S and develop safety culture in the business
OPERATIONAL ACCOUNTABILITIES
7. Provide leadership to all direct reports to ensure that all strategic objectives are met and quality standards continue to improve
8. Lead the management team to deliver business objectives
9. Management and control of departmental expenditure within agreed budgets
10. To ensure that all agreed KPI targets are met and that sufficient resource is in place to deliver
11. Work with ‘Parts Team’ to ensure that there are parts are delivered on a timely basis to achieve high levels of service
12. Analyse stats regularly and forecast any areas of potentially poor performance and put corrective action plans in place
What We're Looking For
QUALIFICATIONS :
13. ONC/HNC in an engineering discipline C&G 2391 – Ideal but not essential
14. IOSH Managing Safely or equivalent
KNOWLEDGE AND EXPERIENCE:
15. Effective P&L management, delivering profitability
16. People management systems and processes
17. Customer Service standards
18. Developed knowledge of H&S systems, process and procedures
19. A proven track record within a management role in the Mechanical, Electrical and Refrigeration services with the retail sector or FMCG
20. Previous demonstrable management role within a similar industry
21. Have the ability to identify and implement innovative and effective business improvements
22. Regulations relating to services provided
When you join us you will receive:
23. Salary: £64,500 - £67,000 (dependent on experience)
24. Up to 20% discretionary bonus scheme, subject to achievement of targets
25. Car allowance: £6,936
26. Salary Sacrifice Electric Vehicle Scheme
27. Private Medical (individual)
28. Laptop and Mobile
29. Group personal pension scheme of matched contributions between 5% and 6%.
30. Life Assurance
31. 25 Days Annual Leave + Bank Holidays.
32. Access to state-of-the-art training academy
33. Funded Training Sponsorship Scheme
34. Refer a Friend reward scheme
35. Cycle to Work Scheme
36. Health Cash Plan
37. Up to 10% off B&Q/ Trade Point
38. 20% off Nuffield Fitness and Wellbeing Centres
Other factors: The post holder must reside within the geographical bounaries of the zone and be able to work flexibly, as determined by business requirements, including weekend working on a rota basis.
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the ‘apply’ button.
Requisition ID
2026-8329
PRINCIPLE ACCOUNTABILITIES
39. Achievement of service level agreements and key performance indicators through delivery of all contracted services, as per contract.
40. Driving performance improvements in customer service, operational services and productivity, through the effective management, training and development of teams.
41. Oversee the cost efficiency and profitability and in conjunction with Finance, monitor the financial results and assess cost efficiencies.
42. Reinforce ways to ensure competitive advantage through encouraging the delivery of creative and diverse projects.
43. Work alongside the HR Business Partner to manage career development of staff to ensure maximum productivity and retention.
44. Achieve high standards of H&S and develop safety culture in the business
OPERATIONAL ACCOUNTABILITIES
45. Provide leadership to all direct reports to ensure that all strategic objectives are met and quality standards continue to improve
46. Lead the management team to deliver business objectives
47. Management and control of departmental expenditure within agreed budgets
48. To ensure that all agreed KPI targets are met and that sufficient resource is in place to deliver
49. Work with ‘Parts Team’ to ensure that there are parts are delivered on a timely basis to achieve high levels of service
50. Analyse stats regularly and forecast any areas of potentially poor performance and put corrective action plans in place
QUALIFICATIONS :
51. ONC/HNC in an engineering discipline C&G 2391 – Ideal but not essential
52. IOSH Managing Safely or equivalent
KNOWLEDGE AND EXPERIENCE:
53. Effective P&L management, delivering profitability
54. People management systems and processes
55. Customer Service standards
56. Developed knowledge of H&S systems, process and procedures
57. A proven track record within a management role in the Mechanical, Electrical and Refrigeration services with the retail sector or FMCG
58. Previous demonstrable management role within a similar industry
59. Have the ability to identify and implement innovative and effective business improvements
60. Regulations relating to services provided
When you join us you will receive:
61. Salary: £64,500 - £67,000 (dependent on experience)
62. Up to 20% discretionary bonus scheme, subject to achievement of targets
63. Car allowance: £6,936
64. Salary Sacrifice Electric Vehicle Scheme
65. Private Medical (individual)
66. Laptop and Mobile
67. Group personal pension scheme of matched contributions between 5% and 6%.
68. Life Assurance
69. 25 Days Annual Leave + Bank Holidays.
70. Access to state-of-the-art training academy
71. Funded Training Sponsorship Scheme
72. Refer a Friend reward scheme
73. Cycle to Work Scheme
74. Health Cash Plan
75. Up to 10% off B&Q/ Trade Point
76. 20% off Nuffield Fitness and Wellbeing Centres
Other factors: The post holder must reside within the geographical bounaries of the zone and be able to work flexibly, as determined by business requirements, including weekend working on a rota basis.
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the ‘apply’ button.