Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick
We’re looking for an experienced Customer Complaints Handler to join a respected established organisation in Warwick. If you have a background in complaint handling or customer service and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level.
What’s on offer:
£27,000 salary + 25 days holiday + Private healthcare + Critical illness cover + death-in-service cover + Employee Assistance Programme + Staff discounts & social events
Hybrid working – 2 days from home, 3 days in Warwick office
Supportive, friendly team culture
Full training and ongoing development
Free on-site parking and walking distance to Warwick Parkway Station
As a Customer Complaints Handler, you’ll:
Manage and resolve customer complaints from first contact to final resolution
Investigate cases thoroughly and ensure fair outcomes
Write clear, professional final response letters
Conduct root cause analysis to improve customer service processes
Ensure compliance with industry regulations, including FCA guidelines
What we’re looking for:
Previous experience in complaints handling (regulated industry preferred)
Strong written and verbal communication skills
Proven ability to produce professional resolution letters
Knowledge of FCA (Financial Conduct Act) regulations (desirable)
A proactive, customer-first approach to problem-solving
If you’re ready to join a company that values its people as much as its customers, apply today