We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, from initial telephone contact through to despatch of goods. This role consists of providing product advice and some first line technical support so an Electrical or Electronics background or interest is desirable. The candidate would need to be fit as some heavy lifting would be needed.
We are the UK arm of an Italian manufacturer of physical access products such as Electric gates, Barriers and Bollards.
You will be someone that really wants to get involved in the day to day running of our business, someone who really feels a passion for the development of a recently started business, someone that genuinely feels a desire to help customers and is looking to progress their career with a small but growing company.
If you feel you possess these attributes, then we would love to hear from you!
Duties
- Handle incoming customer inquiries via phone, email, and live chat
- Assist customers with product information, orders, and issue resolution
- Process orders accurately and efficiently
- Conduct data entry tasks to update customer records
- Utilise phone etiquette to communicate effectively with customers
- Identify opportunities for upselling products or services
- picking and packing customer orders and liaising with couriers
Requirements
- Proficiency in English
- Strong communication skills to effectively interact with customers
- Ability to analyse customer needs and provide suitable solutions
- Excellent phone etiquette and interpersonal skills
- Experience in data entry and maintaining accurate records is desirable
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