The post holder will work within a highly demanding and fast‑paced division, providing essential administrative support to the department. The role plays a key part in maintaining effective communication between clinicians, support staff and patients, ensuring that patient pathways are managed efficiently and that care is delivered within clinically appropriate timeframes. For further information, please refer to the attached job description and person specification, which outline the full range of duties and responsibilities associated with this role.
The successful candidate will have experience working with computerised data systems and demonstrate the ability to remain calm and professional under pressure. They will possess excellent communication, interpersonal and organisational skills, alongside a polite and courteous manner. A proven ability to use initiative and prioritise workloads effectively to meet deadlines is essential. Experience in pathway management would be advantageous; however, full training will be provided.
Strong verbal and written communication skills, together with excellent interpersonal abilities, are vital, as the role involves managing complex patient pathways and liaising with a wide range of staff groups.
Working for our organisation
We are a leading local employer with a diverse workforce of approximately 6,000 staff, committed to delivering high-quality healthcare services to a growing population of around 780,000 people. Our Trust provides both emergency and planned care across East Surrey, North‑East West Sussex and South Croydon, serving communities including Crawley, Horsham, Reigate and Redhill. Our main hospital, East Surrey Hospital in Redhill, delivers a comprehensive range of acute and specialist services and is the nearest trauma unit to Gatwick Airport. In addition, we provide outpatient, diagnostic and planned care services across several community sites, including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital and Horsham Hospital.
We are proud to be an inclusive employer and are committed to creating a supportive environment where everyone feels valued. We strive to be the best place to work and receive care, supporting colleagues in their current roles while encouraging ongoing learning and career development. As part of our team, you will benefit from excellent training opportunities, flexible working options, dedicated support networks, and a strong focus on health and wellbeing to promote a positive and thriving workplace.
Surrey and Sussex Healthcare NHS Trust operates a 24‑hour service, 365 days a year. As such, all nursing, clinical, and operational roles may involve working on a 24/7 shift basis, unless otherwise specified during the recruitment process. We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.
Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions. For part time roles you will receive a pro rata'd (proportional) salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.
Note: Some vacancies may receive a high volume of applications. In such cases, the vacancy may close earlier than the advertised closing date. We encourage you to apply as soon as possible.
We take our responsibilities to the environment extremely seriously and have an ambitious Green Plan that we're delivering. Actions include having uniforms made from recycled plastic, 100% renewable electricity and planting 150 trees at East Surrey Hospital. Read our plan here.
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