Overview
Tim Hortons is expanding across the UK and we need brilliant people like you to help us. Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K., with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand.
In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
Responsibilities
* Welcoming every customer with a smile and being genuinely friendly at all times
* Delivering fast, friendly and accurate service to all customers
* Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
* Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
* Carry out temperature checks and record as per company process
* Complete daily and weekly cleaning schedules as per cleaning chart
* Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
* Adhere to restaurant performance standards for crew stations and as per shift manager directions
* Be aware of the goals and targets of the restaurant and ensure actions contribute towards achieving them
* Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including restocking of workstations
* Report all work-related near misses, injuries and illnesses as soon as possible
* Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Qualifications / Requirements
* Positive team player with previous customer service experience in a dynamic, fast-paced environment
* Excellent communication skills with a strong focus on the customer
* Flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)
* Passion for fantastic customer service and a healthy obsession with coffee
Seniority level
* Entry level
Employment type
* Full-time
* Part time available
Job function
* Management and Manufacturing
Industries
* Restaurants
Location: Swansea, Wales, United Kingdom
Note: This posting is for a Restaurant Team Member role and may be updated as Tim Hortons UK & Ireland Ltd continues to recruit for this position.
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