Career Opportunities: Technical Support Analyst (3880)
Requisition ID3880-Posted - Region (1) - Job Category (1) -Fixed Term-Full Time- Company (1)
Work as part of the Grocery Services Centre (GSC) Technical Services Team providing technical service activities ensuring customer expectations are fully met. Support and engage with local and wider ABF teams to continuously improve the environment to ensure the delivery of a good customer service experience.
Based in a small team dedicated to providing device, technical asset management and licence support along with provision of relevant reporting and administration. The role includes working closely with the Business Technology Services (BTS) team who control our central infrastructure function to managing the service across our supported business units and users and will require occasional travel to sites to provide support.
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
Key Accountabilities
* Ensure asset management processes are followed and implemented ensuring all audit requirements are met.
* Maintain and report on stock levels to ensure continued good customer service.
* Ensure devices are available and built to SLA thus ensuring good customer service to all supported business units.
* Assist with issues where possible and provide additional liaison with ABF BTS, ultimately acting as the point of escalation if needed to ensure the issues are resolved.
* Ensure management of desktop and infrastructure applications including accurate licensing allocation, installation, and reporting.
* Engage with the relevant teams within Grocery Service Centre and ABF BTS to drive improvements and quality of service.
* Ensure the correct assignment of licences across the device estate and work with the Tech Services Team Lead and IS Finance to ensure correct levels are maintained.
* Work on technical projects to ensure delivery to the required project standards and all allocated tasks are completed as per the specified requirements.
* Continue to support the control structures for IT and ensure best practice standards are being immersed into IT processes.
* Support the approach of ensuring all team members, identify and deliver continuous improvement activities.
The Right Person
* Good understanding of best practice frameworks e.g., ITIL.
* Educated to at least GCE/A level, SQA Highers or equivalent standard, but more importantly has the experience of similar situations.
* The ability to understand standards and regulations and identify how this could impact IS Technical Services.
* Possesses a good knowledge of IT infrastructure (e.g., PCs, Mobile Device, Networking etc).
* Has high quality oral communication and written skills.
* A good level of experience in a Technical Service or a similar role.
* A good level of experience in asset management.
* Proven capability to work independently whilst managing and prioritising own workload.
* Reliable and flexible team player able to engage and work with other departments and functions.
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